At Golra, customer satisfaction is our top priority. We have a simple exchange policy, and our customer care team is there to help you with every step of the exchange process

Eligibility

To be eligible for an exchange, the following conditions must be met:

• The item must be in its original condition, unworn, unwashed, and with all tags and labels attached.

• The exchange request must be initiated within 15 days of receiving the item, based on the delivery date confirmed by the shipping carrier.

Exceptions and Non-Returnable Item:

To ensure transparency, certain items are subject to exceptions or specific conditions for returns and refunds. Please review the following terms carefully:

1. Sale Items:

• Items purchased at full price that are later discounted during a sale will only be eligible for a refund equivalent to the sale price, not the original purchase price.
• Customers are encouraged to review the sale price at the time of their return request for clarity.

2. Personalized and Tailored Items:

• Products that have been personalized, customized, or tailored to specific measurements or requirements are not eligible for returns or refunds.
• This includes items altered to customer specifications or with any unique customizations requested at the time of purchase.

3. Other Non-Returnable Items:

• Fragrances and Body Mists – Due to hygiene and safety reasons, we do not accept any return or exchange requests for fragrances and body mists, regardless of usage status.
• Items marked as “Final Sale” at the time of purchase are not eligible for refunds or exchanges.
• Products that have been used, damaged, or are not in their original condition and packaging will not be accepted for returns

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, Please get in touch with us at golrafabrics@gmail.com or call us at +92 322 434 3565

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded only exchanged within 15 days

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at golrafabrics@gmail.com and send your item to:17-A Nawazish St Bagh Gul Begum Mozang Fateh Shere Road Lahore.

Shipping returns

To return your product, mail it to 17-A Nawazish St Bagh Gul Begum Mozang Fateh Shere Road Lahore.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at golrafabrics@gmail.com for questions related to refunds and returns.